Refund and Return Policy

Cancellation policy for digital content, prepared in accordance with Annex 1 to Article 246a § 1 Paragraph 2 Sentence 2 of the Introductory Act to the German Civil Code (EGBGB). Source: Federal Law Gazette I 2013, 3642 – 3670

Your rights when buying. You can cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us, FIDERTAS, Dr. Steffen Blömer, Am Steinicht 26, 96450 Coburg, info@fidertas.com, You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

You can also electronically fill out and submit the model withdrawal form or another clear statement on our website. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g., by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.
• Contracts for the supply of goods if, after delivery, these goods have become inseparably mixed with other goods due to their nature.
• Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market which the entrepreneur has no influence over.
• Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
• Contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
• Contracts for the supply of goods whose price depends on fluctuations in the financial market which are beyond the control of the entrepreneur and which may occur within the withdrawal period.

Return policy for online courses with personality analyses

Please note that our return policy for online courses that include a personality analysis has special conditions:

Cancellation periodYou have the right to cancel the booked online course within 14 days of the purchase date and receive a full refund, provided the personality analysis has not yet been created.

Costs for personality analysesIf the online course is cancelled within the 14-day period, but the personality analysis has already been completed, we reserve the right to invoice the costs for the personality analysis already provided or to deduct them from the refund amount.

These terms and conditions apply in addition to our general terms and conditions.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

FIDERTAS, Dr. Steffen Blömer, Am Steinicht 26, 96450 Coburg, info@fidertas.com

– I/we hereby revoke () the one from me/us () concluded contract for the purchase of the following goods ()/the provision of the following service ()

– Ordered on ()/received on ()

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– Name of consumer(s)

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– Address of the consumer(s)

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– Signature of the consumer(s) (only for notifications on paper)

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- Date

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(*) Delete as appropriate.

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